Legal & policies
Everything that governs working with us, published in full rather than sent after you have already committed. Six of these are drafts that have not yet been through a solicitor — they are marked as such on every page, and on each one we say plainly what is and is not in place. We would rather you read the honest version now than the polished one later.
The agreement you sign
Letter of EngagementThis is the letter that forms the agreement between us. The copy below is the template with the client-specific details left as blanks — your version arrives filled in, before you are asked to sign anything.Draft — pending legal reviewData Processing AgreementWhere we handle personal data on your behalf, you are the data controller and we are your processor. This agreement is what governs that, and it wins over the engagement letter on any data-protection question. Schedule 1 lists every sub-processor that can touch your data.Draft — pending legal reviewHow we run the service
Service Level AgreementHow quickly we respond when something breaks, when you can reach us, what monitoring runs without anyone asking, and — stated rather than hidden — what happens if the one person running your automations is unavailable.Draft — pending legal reviewSecurity OverviewWhere your data physically lives, what is encrypted and what is not, every outside company that can process it, and how backups and access control work. Measured against the running system rather than described from intention.Draft — pending legal reviewWhat you are buying
Scope & InclusionsWhat each tier includes, what it does not, and exactly what triggers an additional charge. Nothing chargeable happens without written agreement first.Draft — pending legal reviewOffboarding & Data HandoverHow you leave, what you get when you do, and in what format. Published for the same reason the rest is: a provider who will not tell you how to leave before you join is telling you something.Draft — pending legal reviewAlready in force
Terms of EngagementThe terms that govern the provision of our services — payment, obligations, liability and governing law.PublishedPrivacy PolicyWhat we collect, why, who else sees it, where it is stored, how long we keep it, and your rights under the Guernsey Data Protection Law 2017.PublishedSomething here unclear, or you need a document that is not listed? Email [email protected] and we will answer it directly.